Frequently Asked Questions

Shipping Information

1. Where does Steales ship to?

   Steales currently ships only within the United Kingdom.

2. Are there any shipping costs?

   No, shipping is free with no hidden fees.

3. How long does it take to process my order?

   Orders are processed within 1-2 business days (Monday to Friday).

4. What is the expected delivery time for my order?

   Delivery time is estimated at 5-7 business days, shipped Monday to Friday.

5. What is the order cutoff time?

   Orders placed by 17:00 17:00 (GMT) Greenwich Mean Time, (London). will be processed on the same day.

6. How can I track my order?

   • A tracking number will be emailed to you after dispatch.

   • Track your order via DHL, UPS, or the tracking portal on Steales’ website.

Order Management

7. Can I change or cancel my order?Yes, contact customer service to modify or cancel your order.

   • Orders placed over the weekend will be processed on the next business day.

Returns and Refunds

8. How can I initiate a return?

   Email support@steales.com with your order number and reason for return. Follow the instructions provided by customer service.

9. Who pays for return shipping?

   • Customer: Responsible for return shipping costs unless the item is defective or Steales made an error.

10. How long do I have to return an item?

    You have 30 days from the delivery date to return an item.

11. How long does it take to receive a refund?

    Refunds are processed within 10 working days after the return is received and inspected.

12. What if I receive a damaged item?

    • Contact Steales immediately with a description and photos of the damage.

    • Do not open any sealed products that are damaged.

    • Steales will arrange for a return, replacement, or refund.

13. What should I do if I receive the wrong product?

    Contact Steales immediately. They will arrange a return and send the correct product at no additional cost.

14. What happens if my refund is delayed?

    • If you haven’t received your refund after 10 business days, check with your bank.

    • If no refund is recorded, contact support@steales.com for assistance.

Payment Information

15. What payment methods does Steales accept?Steales accepts:

    • Visa

    • Mastercard

    • American Express

    • Apple Pay

    • Google Pay

    • PayPal

Contact

Company name: Sewly

Address: Mast 9, Huissen, Gelderland, 6852 CE, Netherlands

Email address: support@steales.com

Contact form: contact

Tax (VAT): NL004293818B26

Company number: 86696645

Phone: +31 6 12647779

Opening hours: Monday to Friday (09:00 - 17:00)